Universal Essences Ltd Privacy Statement
This website is operated by Universal Essences Ltd and we take your privacy very seriously. We urge you to read this policy carefully because it contains important information about us and:
- the information we collect about you, our customers
- what we do with your information
- who your information may be shared with
Who are We?
Universal Essences Ltd ('we' or 'us') is a Data Controller for the purposes of the General Data Protection Regulations 2018 (ie. we are responsible for, and control the processing of, your personal information).How we use the information we collect
We collect information about our customers for the following purposes:- Processing of orders and dispatch of products
- Marketing information and offers to you via electronic newsletter
- To be able to contact you when necessary in connection with a service or product we are supplying to you
Who your information may be shared with
We do not share your information with anyone else, other than through requests from Law Enforcement agencies in connection with any investigation to help prevent unlawful activity.Keeping your information secure
We use technological and organizational measures to keep your information secure. However, while we will use all reasonable efforts to secure your personal data, in using our website you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information please contact us using the details below.What rights do you have?
Right to request a copy of your information
You can request a copy of information we hold about you (this is known as a Subject Access Request). If you would like a copy of some or all of it, please
- E-mail, call or write to us (using the contact details below)
- Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card statement)
- Let us know the information you want a copy of, including any account or reference numbers, if you have them
Right to correct any mistakes in your information
You can require us to correct any mistakes in the information we hold. If you would like to do this, please- Contact us using the contact details below
- Let us have enough information to identify you (eg. account number, user name, address)
- Let us know the information that is incorrect and what it should be replaced with
Right to ask us to stop contacting you with direct Marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:- E-mail or write to us (using the contact details below), and
- Let us have proof of your identity and address and
- Let us know what method of communication you are not happy with if you are unhappy with certain ways of contacting you only (for example you may be happy for us to contact you by e-mail but not by telephone).
From time to time we may also have other methods to unsubscribe from any direct marketing including, for example, 'unsubscribe' buttons or web links. In such cases we will aim to process your request within 48 hours, however it is possible that marketing may still be received while your request is being processed.
Contacting us
If you have any questions about this policy or the information we hold about you, please contact us by:- E-mail: essences@universalessences.com
- Telephone: 0044 (0) 1252 327913
- Post to: Universal Essences Ltd, 35a Ayling Lane, Aldershot, Hants GU11 3LZ